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My DQS
Help, I forgot my password!
Don't panic, that can happen. Go to the login screen and click on 'forgot password'. If you enter your email, you will be sent a new (temporary) password. Please note that it may take a while to receive the email, please do not resend the request. If you do not receive an email for a while, check your spam inbox. After resetting, you are immediately prompted to enter a new password. Ready to go!
How do I change my login details?
If you want to change your password without forgetting it, you can do so in your account. Go to 'my account details' to change the password. If you enter your email, you will be sent a new (temporary) password.
Please note that it may take a while to receive the email, please do not resend the request. If you do not receive an email for a while, check your spam box. After resetting, you are immediately prompted to enter a new password. Ready to go!
How do I change my email address/address details?
By logging into your account and then going to 'my account details', you can change both your email address and your address details. It is also possible to change the billing address but keep the delivery address or vice versa. You can also change your address when placing an order.
Note! Once your order has been placed, you cannot change the delivery address, unfortunately our customer service cannot help you with this either.
When you request to change your email address, we will send an email to your old email address. Please note that it may take a while to receive the email, please do not resend the request. In the email, you will find a link to confirm that it is you who requested the change. If you receive this email and have not requested a change to your email address, you can ignore it. Is something not working? No problem, feel free to contact us.
Change newsletter preferences
Would you prefer not to receive personal emails anymore but still receive exclusive offers or would you prefer to receive fewer emails? You can easily change your newsletter preferences by logging into your account.
I want to unsubscribe from the newsletter
To unsubscribe from the newsletter, you can click 'unsubscribe' in the previous email at the bottom. It is also possible to unsubscribe from the newsletter in your account.
Note! We advise you not to mark our email address as spam, this may prevent you from receiving other emails from us such as order confirmations.
How do I delete my account?
How sad to read that you want to leave the DQS family. We would like to ask you to contact us with a request to delete your account, with the reason, your email address and password. We ask for this information to verify whether the account should be permanently deleted.
- You are not awaiting a refund from us
- You do not have any outstanding invoices
- No more orders are on their way to you
However, we cannot delete your account (yet) until the following conditions are met:
Your account will be deleted as per the GDPR legislation.
In this case, please contact us, and we will look for a solution together.